Heart Made Home delivers to mainland UK using Royal Mail or via courier for large or heavy items. Where possible, orders completed before 11am will be dispatched on the same day (this will not be possible where a courier service is required). All other orders will be dispatched the next working day from receipt of your order subject to stock availability.
Delivery to remote areas of the United Kingdom such as Islands and Highlands will incur an extra delivery charge. Please contact us if you would like delivery to a remote area of the UK so that we can advise you on delivery charges.
Although your order may arrive sooner, please allow up to 5 working days from dispatch for delivery. If you would like to receive your items in a hurry please contact us so that we can make suitable alternative arrangements for you!
A standard delivery charge of £3.95 will be added at checkout.
Orders may require a signature upon delivery, so please enter a delivery address where someone will be able to sign for the delivery. If you wish for your order to be left with a neighbour or in a safe place, please give clear instructions in the comments box.
Lost or Non-delivered Goods
Heart Made Home will not be responsible for any items lost once delivered. If your order has not been delivered then we reserve the right to ask you to wait 15 working days before we re-despatch the goods. We also reserve the right to charge for re-delivery if the package was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.
We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the price of the goods.
As Green As Possible
Your package may be dispatched using some recycled packing materials to lessen the impact on the environment. We sometimes use packing chips to protect your fabulous goodies but these are biodegradeable and will not damage the environment.
During busy periods, especially Christmas please ensure you allow for sufficient time for delivery when placing your order. We will communicate any final ordering dates on our home page or via social media.
If you live locally to Heart Made Home, then you can choose to collect your goodies in person. Place your order by 4pm and it should be ready to pick up the next day, Monday to Friday. Simply call us on 0780780478 to arrange a convenient time, order and pay online as normal, making sure that you check the box marked 'pre-arranged collection' in the process.
If for some reason we cannot complete your order we will contact you by email or telephone (if provided) to advise you accordingly.
For larger furniture items we try to offer a free local delivery within a 20 mile radius, but check first!
Please CONTACT US to see if your address qualifies.
Like a piece but live too far? No problem!
Just contact us and we will try and help you obtain delivery.
Try these to obtain a delivery quote to your area:-
Quote measurements, your postcode and our postcode NE65 7NA and the item description
Lots of our internet customers have found this the cheapest way if they live further afield. Good luck! Let us know if we can help in any way with more details.